loader-logo
OUR RESPONSE TO COVID-19

Koala National Portal

Koala National Portal

Thank you for booking your mattress collection with Soft Landing. 
You must read and agree to the Terms and Conditions before continuing.

TERMS AND CONDTIONS

  • list-img Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
  • list-img Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and your collection will be rescheduled.
  • list-img Collections occur between 6:00am-4:30pm. If you need to reschedule your collection, please contact us asap to make alternative arrangements.
  • list-img If raining, please still put your mattress out for collection.  We will collect your mattress if wet.
  • list-img If you cancel your booking before 2pm the day before your scheduled collection, we will issue you a full refund.
  • list-img If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
  • list-img If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance.
Mattress Items Explained

 
1 x mattress = 1 piece


 
1 x base = 1 piece   


1 x ensemble, mattress & base = 2 pieces   


king ensemble, 1 x king mattress & 2 x king single bases = 3 pieces  



bases we do collect

  
bases we do not collect

I agree to the Terms and Conditions

Enter your Koala order number and postcode to claim your free mattress collection

This must be the postcode where your Koala Mattress was delivered. This is only used to validate your order number.
 

Your Details

Collection Address

If your suburb is not listed, unfortunately this means we don’t currently service your area. Please phone 1800 763 852.

Collection Details

Collection day for is: . Select date of collection below.

Please ensure your mattress is outside by 6am on the day of collection.

Other Information

ENQUIRIES

CALL

1800 763 852

1800 763 852

[email protected]

Soft Landing Mattress Recycling is a social enterprise of Community Resources

1 Manning Street, PO BOX 250, Tuncurry NSW 2428, Australia. 02 6555 8922. [email protected]. www.communityservices.org.au ABN: 90 746 695 414. Your financial transaction will be in the name of Community Resources. Cardholder statement will be in the name of Community Resources.