Koala Sydney Online Booking


This booking portal will be closed as of 30th November. 

Please visit our bookings page to find a collection service near you.



  • Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
  • Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and the collection will occur between 6:00am-4:30pm the following day. Please leave your mattress on the kerbside.
  • If raining, please still put your mattress out for collection. We will collect your mattress if wet.
  • If you cancel your booking before 2pm the day before your scheduled collection, we will issue you a full refund.
  • If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
  • If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance.
  • If you need to make any changes to your booking whether it be a cancellation or to change the amount of items requested for collection, please follow the link: www.softlanding.com.au/booking-update

Mattress Items Explained

1 x mattress = 1 piece

1 x base = 1 piece   

1 x ensemble, mattress & base = 2 pieces   

king ensemble, 1 x king mattress & 2 x king single bases = 3 pieces  

bases we do collect

bases we do not collect

Leaving out mattress packaging for collection

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    2 boxes and plastic per mattress collected
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    All boxes to be flat packed
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    Any additional packaging items will not be collected

I agree to the Terms and Conditions

Enter your Koala order number and postcode to claim your free mattress collection

This must be the postcode where your Koala Mattress was delivered. This is only used to validate your order number.

Continue with paid booking>

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1800 763 852

1800 763 852

[email protected]

Soft Landing Mattress Recycling is a social enterprise of Community Resources

1 Manning Street, PO BOX 250, Tuncurry NSW 2428, Australia. 02 6555 8922. [email protected]. www.communityservices.org.au ABN: 90 746 695 414. Your financial transaction will be in the name of Community Resources. Cardholder statement will be in the name of Community Resources.