By “Personal Information” we mean information that is associated with a specific person and can be used to reasonably identify that person. Personal information does not include information that has been made anonymous and cannot reasonably identify a specific person.
We collect personal information about you when you contact us, use our products or services, visit our Websites or deal with us in some other way. This may include:
We also collect information about you from other sources, such as:
We use personal information that is necessary to perform Community Resources’ Services, that is otherwise reasonably necessary for our business activities or as required by law, court or a tribunal order.
We may use personal information collected about you for several business purposes, including:
You agree we may use your personal information for the purposes for which we collect it and for related purposes which would be reasonably expected by you.
Community Resources may send marketing materials from time to time about products and services offered by Community Resources to those who have provided us with personal information. You can opt-out at any time by clicking the unsubscribe link at the bottom of the message or by contacting the sender of an email and requesting to be unsubscribed. You can also login to your account to opt-out and update your marketing preferences at any time.
If you choose to opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. We may still contact you for transactional or informational purposes, for example, customer service issues, enquiries relating to Community Resources Services, outstanding payment enquiries, surveys or recalls, or any questions regarding a specific request.
We will generally only disclose your personal information to other persons for the main purposes for which you provided it to us.
We may share your Personal Information with:
The Privacy Act protects your sensitive information (e.g., information about your religion, ethnicity, health or biometrics). In the event we need this type of information, we’ll ask for your permission, except where otherwise allowed by law.
We will take such steps as are reasonable in the circumstances to protect information from misuse, interference, loss and from unauthorised access, modification or disclosure. We use organisational, technical and physical measures to protect your personal data, taking into account the nature of the personal data and the processing as well as the potential threats posed. We are constantly working to improve on these measures to help keep your personal data secure.
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under privacy law, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information or do not agree to correct your personal information we will tell you why.
Unless we do not agree to your request for access to personal information, in most cases Community Resources will provide you with access as soon as reasonably possible following receipt of your request. If you request corrections to your personal information and Community Resources agrees with your request, these changes will be made as soon as practicable. If Community Resources does not agree to your request for correction, we will notify you of the reasons. If you are dissatisfied with our refusal to provide you with access to, or correct, your Personal Information you may also complain to the Office of the Australian Information Commissioner in writing via www.oaic.gov.au or mail to Office of the Australian information Commissioner, GPO Box 5218, Sydney NSW.
To make a request to access and/or correct your personal information, please contact use via: [email protected].
Cookies are small pieces of information stored on your hard drive, not on Community Resources’ Website. Cookies set by a website owner (in this case, Community Resources) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through a website (e.g., like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
We use first-party and third-party cookies for several reasons. Some cookies are required for Website functionality, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our websites. Third parties may serve cookies through our websites for advertising, analytics and other purposes. Cookies served through our websites include:
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can, however, limit the functionality of our websites (such as preventing users from logging on and making transactions).
If you have any enquiries, wish to access or correct your Personal Information, or make a complaint about the way Community Resources has handled your personal information, you may contact our Privacy Officer in writing by email to the address below. Please include your full name, contact details and a detailed description of your request. Our Privacy Officer will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
Email: [email protected].