Our response to COVID-19

Online Booking for Illawarra

Thanks for booking your mattress collection with Soft Landing. By recycling your mattress through Soft Landing you are contributing towards a greener Australia and creating jobs for individuals experiencing disadvantage.

Average cost for Soft Landing to collect and recycle your mattress is $50.00 per piece and additional pieces $35.00. ?

You must read and agree to the Terms and Conditions before continuing.

Terms & Conditions

Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and your collection will be rescheduled.
Collections occur up to 4:30pm the following day. If you need to reschedule your collection, please contact us asap to make alternative arrangements.
If raining, please still put your mattress out for collection. We will collect your mattress if wet.
If you cancel your booking before 2pm the day before your scheduled collection, we will issue you a full refund.
If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance.

Collection Policy

Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and your collection will be rescheduled.
Collections occur between 6:30am-4:30pm. If you need to reschedule your collection, please contact us asap to make alternative arrangements.
If raining, please still put your mattress out for collection. We will collect your mattress if wet.

Refund Policy

If you cancel your booking before 2pm on a business day before your scheduled collection, we will issue you a full refund.
If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance.

I agree to the Terms & Conditions

Booking Form

Your Details

Name in Full

Phone

Collection Address

Apartment/Unit Number

Street Number

Street Name

Suburb

If your suburb is not listed, unfortunately this means we don’t currently service your area. Please phone 1800 763 852.

Post Code

Collection Details

Collection day for is: . Select date of collection below.

Collection Day

Mattress Quantity

Base Quantity

No. of Mattresses:
No. of Bases:
Total:

Please ensure your mattress is outside by 6am on the day of collection.

Other Information

I purchased a new mattress and have plastic and cardboard packaging I’d like collected and recycled also

Booking Area

Enquiries and/or complaints, contact:

Call
1800 763 852

Email
[email protected]

Soft Landing Mattress Recycling is a social enterprise of Community Resources

1 Manning Street, PO BOX 250, Tuncurry NSW 2428, Australia. 02 6555 8922. [email protected]. www.glcr.org.au. ABN: 90 746 695 414.

Your financial transaction will be in the name of Community Resources. For all on-line booking enquiries, please contact the Soft Landing office on 1800 763 852 or [email protected]

Disclaimer: cardholder statement will be in the name of Community Resources.

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