Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and your collection will be rescheduled.
Collections occur between 6:00am-4:30pm. If you need to reschedule your collection, please contact us asap to make alternative arrangements.
If raining, please still put your mattress out for collection. We will collect your mattress if wet.
Online cancellations available 2 business days prior to collection, Cancellations less than 2 business days prior to collection please contact 1800 763 852
If you cancel your booking before 2pm the day before your scheduled collection, we will issue you a full refund.
If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance. 
1 x mattress = 1 piece
1 x base = 1 piece
1 x ensemble, mattress & base = 2 pieces
king ensemble, 1 x king mattress & 2 x king single bases = 3 pieces
bases we do collect
bases we do not collect