Currently we are relocating our Warehouse and unfortunately, we cannot accept mattress collection bookings at this time. We will update our website when collections will recommence. Sorry for any inconvenience this may cause.
Thanks for booking your mattress collection with Soft Landing. By recycling your mattress through Soft Landing you are contributing towards a greener Australia and creating jobs for individuals experiencing disadvantage.
Cost for Soft Landing to collect and recycle your mattress is $50.00 per piece and additional pieces $35.00. ?
You must read and agree to the Terms and Conditions before continuing.
Terms & Conditions
Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and your collection will be rescheduled.
Collections occur up to 4:30pm the following day. If you need to reschedule your collection, please contact us asap to make alternative arrangements.
If raining, please still put your mattress out for collection. We will collect your mattress if wet.
If you cancel your booking before 2pm the day before your scheduled collection, we will issue you a full refund.
If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance.
Collection Policy
Please ensure your mattress and/or ensemble base(s) are outside by 6am on the day of collection. We collect from your street kerbside, vergeside or nature strip. This is a kerb/vergeside collection, our drivers do not enter customer’s premises.
Occasionally delays occur and we are unable to collect your mattress as scheduled. You will be notified and your collection will be rescheduled.
Collections occur between 6:30am-4:30pm. If you need to reschedule your collection, please contact us asap to make alternative arrangements.
If raining, please still put your mattress out for collection. We will collect your mattress if wet.
Refund Policy
If you cancel your booking before 2pm on a business day before your scheduled collection, we will issue you a full refund.
If you cancel after 2pm the day before your scheduled collection, you will be charged a $20.00 booking fee, therefore you will be refunded the balance.
If your mattress is not available for collection on the scheduled date (i.e. you forget to put your mattress out), a $20.00 fee will apply, therefore you will be refunded the balance.
Your financial transaction will be in the name of Community Resources. For all on-line booking enquiries, please contact the Soft Landing office on 1800 763 852 or [email protected]
Disclaimer: cardholder statement will be in the name of Community Resources.
1 x mattress = 1 piece
1 x base = 1 piece
1 x ensemble, mattress & base = 2 pieces
king ensemble, 1 x king mattress & 2 x king single bases = 3 pieces
